From Gym to Courtroom: Legal Options After the Matrix Treadmill Recall

FREE CONSULTATION 24/7

A frightening hazard has pulled thousands of high-end treadmills, once trusted by gyms and fitness enthusiasts, from the market because they can catch fire.

Since 2022, manufacturer Johnson Health Tech has recalled over 29,000 Matrix T1 and T3 treadmills after sparking incidents and reports of fires, some causing property damage.

If you own or use one of these machines, the risks aren’t just about damaged equipment—they’re about your safety and peace of mind. In this guide, we will walk you through the recall details and help you understand your legal rights.

If you’ve been affected, contact our firm at (213) 335-2402 today for assistance. Our experienced product liability lawyers are here to help you navigate this challenging time.

START A FREE CASE EVALUATION

Background of the Recall

Product Liability Top 25 Trial Lawyers

In January 2022, Johnson Health Tech North America recalled approximately 19,900 Matrix T1 and T3 series treadmills. Reports of a serious fire hazard prompted the decision.

However, the story didn’t end there. In April 2024, the recall expanded to include an additional 9,700 units. Despite initial repair efforts, reports of fires persisted, indicating that the problem was far more pervasive than initially thought. These expanded recall efforts specifically targeted newer models, including the Matrix T1xe, T3x, and T3xm, all of which customers purchased from March 2018 through January 2024​​​​​​.

Technical Details of the Issue

The core issue behind the Matrix treadmill recalls is the potential for severe electrical malfunctions. The problem arises from the power cord and socket connection, which can become loose over time. When this connection is compromised, it can result in sparking, smoking, and in the worst cases, fire outbreaks.

Affected units are identifiable by their model and serial numbers. The recalled models, including the Matrix T1xe, T3x, and T3xm, were manufactured between March 2018 and January 2024. Serial numbers for these units include combinations like TM522 and TM523, which are located near the power socket​​​​​​​​.

Impact and Reports

Since the original recall in January 2022, Matrix Fitness has received 58 reports of their treadmills sparking, smoking, or melting due to power cord issues. Seven of these incidents escalated to full-blown fires, two of which resulted in property damage​​​​.

No one has reported injuries so far, but the treadmills pose significant potential dangers, particularly in commercial settings where businesses widely use them. Fitness facilities that rely on these machines face not only the risk of equipment damage but also the possibility of endangering their clients and staff.

The continued reports of malfunction even after the initial recall led to the expanded recall in April 2024, demonstrating that the problem was more persistent than initially understood.

A fire in a fitness facility confirmed that the earlier measures had not fully addressed the underlying hazard​​​​ and necessitated a wider recall.

Response and Measures

Johnson Health Tech North America has taken several steps to mitigate the risks and ensure customer safety in response to the ongoing hazards posed by the recalled treadmills.

Following the initial recall in January 2022, the company contacted all known purchasers of the affected models, offering a free installation of power cord brackets. These brackets help secure the power cord more effectively, reducing the risk of it becoming loose and causing electrical issues​​​​.

With the recall expansion in April 2024, Johnson Health Tech intensified its efforts. The company reiterated the importance of inspecting the treadmills to confirm the presence of these power cord brackets.

For units without brackets, they urged owners to immediately stop using the treadmills and schedule a free installation. Additionally, the company provided detailed instructions for facilities to ensure that the power cord is fully inserted into the socket before each use, as a temporary safety measure​​​​.

As the federal agency responsible for protecting the public from unreasonable risks of injury or death associated with consumer products, the U.S. Consumer Product Safety Commission (CPSC) has been actively monitoring the situation and ensuring that Johnson Health Tech complies with all necessary safety regulations.

When they initially announced the recall in January 2022, the CPSC worked closely with Johnson Health Tech to identify and remove the defective products from the market.

Their involvement extended into the recall expansion in April 2024, where they continued to ensure they followed all procedures correctly to protect consumers​​​​.

Consumers who suffered property damage or injuries due to these defective treadmills can file a product liability lawsuit. Victims can seek compensation for damages, including the cost of repairs, medical expenses, and any other losses incurred due to the defective product.

How We Can Help You

Best law firm 2024

If you’ve been affected by the Matrix treadmill recalls, whether through property damage, injury, or the stress of dealing with a potentially dangerous product, you don’t have to navigate this alone. Our team of personal injury lawyers at Wilshire is here to provide the support and legal expertise you need to get compensation for your damages.

Here’s how we will assist you:

  • Comprehensive Case Evaluation: We start with a thorough review of your situation, examining the details of the incident, the extent of any damages, and the impact on your life. This helps us determine the best legal strategy for your case.
  • Legal Representation: If you choose to move forward with a claim, we will represent you throughout the entire legal process. This includes negotiating with the manufacturer or their insurers, filing the necessary paperwork, and, if needed, taking your case to court.
  • Accurately Totalling Compensation: Our goal is to help you secure the full compensation you are entitled to under the law. This can include costs for property repairs, medical bills, lost wages, and even compensation for the emotional distress caused by the incident.
  • No Upfront Costs: We operate on a contingency-fee basis, meaning you don’t pay unless we win your case. This ensures that you can pursue justice without the burden of legal fees adding to your stress.

If these recalled treadmills have impacted you or a loved one, don’t hesitate to contact us. We’re here to listen, advise, and advocate for your rights. Call (213) 335-2402 today for a free consultation, and let us help you move forward with confidence.

GET HELP NOW

Please enable JavaScript in your browser to complete this form.

By submitting this form, you knowingly, voluntarily, and expressly consent to receive from Wilshire Law Firm telephone calls and SMS text messages, including those made using an automatic telephone dialing system (auto-dialer), artificial intelligence (AI), and/or pre-recorded or artificial voice messages, at any time, including outside of business hours (8:00 a.m. PST – 9:00 p.m. PST). These communications are for the purpose of providing prompt consultation regarding your potential case. You understand that by providing your telephone number, you are granting permission to be contacted for this purpose, even if your number is on a federal or state Do-Not-Call registry. Consent is not required as a condition of retaining Wilshire Law Firm. Message and data rates may apply. You may revoke your consent to receive text messages at any time by replying 'STOP' to any message. For more information, please refer to our Privacy Policy.

FEATURED ATTORNEYS

LET US HELP

Please enable JavaScript in your browser to complete this form.
Name

By submitting this form, you knowingly, voluntarily, and expressly consent to receive from Wilshire Law Firm telephone calls and SMS text messages, including those made using an automatic telephone dialing system (auto-dialer), artificial intelligence (AI), and/or pre-recorded or artificial voice messages, at any time, including outside of business hours (8:00 a.m. PST – 9:00 p.m. PST). These communications are for the purpose of providing prompt consultation regarding your potential case. You understand that by providing your telephone number, you are granting permission to be contacted for this purpose, even if your number is on a federal or state Do-Not-Call registry. Consent is not required as a condition of retaining Wilshire Law Firm. Message and data rates may apply. You may revoke your consent to receive text messages at any time by replying 'STOP' to any message. For more information, please refer to our Privacy Policy.